🏷️ SPECS:On-Site Response From 2 HoursNamed Engineer AssignedMonthly Health ReportFixed Annual CostNo Per-Call BillingSpares Kept StandbyPreventive Visits ScheduledOne Number To CallSecurity Patches AppliedWritten Response PromiseNightly Backups VerifiedOffice Logins ManagedMicrosoft 365 AdministrationQuarterly Security ReviewRestore Drills Every QuarterEvery Machine WatchedAsset Register MaintainedEx-Staff Access RemovedWork-From-Home SupportAudit-Ready Paperwork10+ Computers OnwardsFull Cover Or Labour-OnlyRound-The-Clock Server WatchNetwork Switch ChecksNAS & RAID CareUPS Battery TestingCable Dressing, LabellingPrinters & Scanners IncludedChargeable Items Listed UpfrontRenews Every Year
Ask any accountant when the systems must not fail, and you will hear the last week of the month. GST returns, salary runs and e-way bills all land in the same few days, so a Tally server that hangs on the 18th costs many times what the same fault costs on the 5th. We schedule preventive visits ahead of those weeks rather than after them, and between visits our software watches disk space, failed backups and pending updates from our side (remote monitoring). For an office near Digha, the month-end panic usually just stops happening.
📞 Onsite Installation and Staff Training for close to Digha
When an employee resigns on a Friday, does anyone close his mail, his remote access and his laptop login by Monday? In companies without an IT department the honest answer is no, and the account stays alive for months. Our contract treats joiners and leavers as a standard task with a short checklist signed off both ways. Companies in Kolkata facing bank or ISO audits find that list is the first thing an auditor asks to see.
Every year brings the same conversation: the server is out of warranty, the UPS batteries are tired, and nobody knows what to replace first. A contract hands you an asset register with age, warranty status and a replacement plan you can budget against. We flag what is due this year and what can safely wait another one. No panic buy at eight in the evening because a disk finally gave up.
👍 Why Owners Stop Worrying About This close to Digha
The monthly report is the part buyers rarely think to ask for. Ours lists every call logged, how long each took, what was replaced, which backups restored cleanly, and what we suggest budgeting for next quarter. Owners in Digha who never wanted to learn IT can read one page and know where they stand. Take it to your auditor and half the questions are answered before they are asked.
We do not run a call centre. Whoever picks up has walked your office, seen your cupboard, and knows the accounting server is the one on the left. That sounds like a small thing until the morning something is down and you do not have to describe your building to a stranger. Keeping the same engineer on the same site is a deliberate part of how we staff contracts.
Schools and Colleges: Computer Labs, Staff Rooms and the Admin Office
A logistics office handling e-way bills and dispatch paperwork could not afford the network to be down between six and ten at night, which was precisely when its ageing router chose to hang. We replaced it, added a second internet line that takes over on its own, and put the dispatch desk on a documented priority. Somebody on our side stays reachable through their evening shift. Dispatch has not stopped for a network reason since.
🛡️ WHO ANSWERS, WHO ATTENDS, WHO SIGNS OFF
When We Get It Wrong, Here Is What We Do
Your account gets a named engineer who has walked your floor and knows where the server sits. A second engineer is briefed on the same site, so leave, illness or a resignation on our side does not leave you stranded. Both work from one set of written notes about your setup.
From login systems to backup checks, this is the ground we cover:
▪Server room cleaning, cable dressing and labelling
▪Someone to manage your email accounts, joiners and leavers
▪Managed switch and network segment configuration (VLAN)
▪Storage and disk array health checks (NAS/SAN, RAID)
*Notice: Hardware replacement, licence and subscription costs are billed separately from the maintenance fee stated in your contract.*
💡 Engineering Fact: Printers are the quietest hole in an office network. Most still carry the factory password, many keep scanned images on an internal drive, and plenty go back to the leasing company at end of term with that drive still inside.
💾 BACKUP AND RESTORE CHECK
When did anybody last restore a file, instead of glancing at a backup screen? We will test one at your office in Digha and show you exactly what came back.
🗂️ Pick the Right Variant Without Overspending across Kolkata
Everything from ticket handling to monthly reporting is listed here:
Small Office IT AMC (10 to 25 Computers)
For a company of twenty-odd staff with one server and nobody whose actual job is IT. You get a number that gets answered, an engineer who turns up, and scheduled checks so fewer things break in the first place.
🔹 REPORTING
A one-page monthly summary - what was raised, what failed, what we replaced, and what we think will fail next.
🔹 HANDOVER
Passwords, licence keys and a network diagram are written down and kept with you. A contract should not work by holding your own access hostage.
🔹 WHAT'S COVERED
Every desktop and laptop on the list, one server, the broadband router, switches and Wi-Fi points named in the annexure.
Mid-Size Company IT AMC (25 to 75 Computers)
Built for a growing firm that now has a server room, a firewall and staff who cannot sit idle for a day. Faster attendance, tighter checks, and one engineer who already knows how your office is wired.
🔹 REPORTING
A monthly report with the ticket list, the result of the quarter's restore test when one falls due, and a short note on what to budget for next quarter.
🔹 NAMED ENGINEER
The same engineer visits every month, so nobody re-learns your network on your time. A second engineer is kept briefed for leave weeks.
🔹 SECURITY UPDATES
Every machine's security patches go out on a schedule and are then checked. The forgotten laptop in the corner is how most break-ins start.
Large Site and Multi-Floor IT AMC (75 Computers and Above)
For head offices, plants and campuses where an hour of downtime is measurable money. Deeper cover, an engineer available inside your building, and drills instead of assumptions.
🔹 ENGINEER ON SITE
Option of an engineer stationed in your building through working hours, with a senior specialist behind him for the problems that need one.
🔹 WHO IT'S FOR
Seventy-five machines and upwards, often spread over floors or buildings, where billing or production halts the moment the network does.
🔹 SPARES ON STANDBY
An agreed spare switch, spare disks and a loaner desktop kept ready, so a dead part becomes an inconvenience rather than a shutdown.
Cloud, Email Security and Backup Retainer (Remote)
For companies whose work has already moved to Microsoft 365 and cloud backup and who want one accountable owner for it. Runs entirely remotely, with no site visits built in.
🔹 WHAT COSTS EXTRA
Subscription licences, storage beyond the agreed volume, and investigation work after a real break-in.
🔹 WHAT'S COVERED
Joiners and leavers, mailbox permissions, two-step login, spam and impersonation filtering, and cloud backup of both mail and files.
🔹 WHO IT'S FOR
Businesses already on Microsoft 365 or Google Workspace who need somebody to own accounts, mail security and backups rather than share the job around.
Remote Helpdesk Plan - Phone, Chat and Remote Fix
A light contract for small teams of five to twenty people whose trouble is nearly always software, email or a printer, and can be settled over a remote session. Site visits are billed only when one is genuinely needed.
🔹 HOW YOU RAISE IT
One number, one mail address and a WhatsApp line. Everything gets a ticket number, so a request cannot quietly die in a chat thread.
🔹 VISITS INCLUDED
None, deliberately - that is what keeps this plan light. An engineer can still be sent at the call-out rate written into the contract.
🔹 WHAT'S COVERED
Windows and Office trouble, mail set up on phones and laptops, shared printers and scanners, password resets, Tally errors and virus clean-ups.
Server and Network Only AMC (You Keep Your Own Desktop Person)
For companies that already employ someone who handles user complaints well, but have nobody who can be trusted with the server, the firewall or the backup. We take the infrastructure and your person keeps the desks.
🔹 WORKING WITH YOUR STAFF
Your person gets a direct line to our senior engineer, plus rights to do the routine jobs himself rather than sitting in a queue.
🔹 HANDOVER
The network is documented in your name. If your in-house person resigns tomorrow, nothing important walks out through the door with him.
🔹 WHAT COSTS EXTRA
Replacement hardware, licences, and any additional premises brought under the same contract part-way through the year.
Branch and Retail Network IT Support, Priced Per Site
For showrooms, clinics, dealerships and branch offices spread across Kolkata and the towns around it, where each site has a few machines, a billing counter and no technical staff at all.
🔹 WHO IT'S FOR
Multi-branch businesses - retail counters, clinics, dealer showrooms, small finance branches - with a handful of machines each and a head office that wants one point of contact.
🔹 AFTER HOURS
Cover runs through shop hours including weekends. A showroom's busiest day is Sunday, and that is precisely when an ordinary support line stops answering.
🔹 HOW IT'S ORGANISED
Each site is listed on its own, with its own machine list, so opening or closing a branch is a line item rather than a fresh negotiation.
One-Time IT Audit and Documentation Project
A fixed-scope exercise for a company that has inherited a mess and cannot say what it owns, who holds the passwords or whether the backup works. It ends with a written report; many buyers then turn it into an annual contract.
🔹 WHAT WE DO
Walk the site, list every machine, trace the cabling, open the server room, read the firewall rules, and test whether the backup restores.
🔹 WHAT YOU GET
A report in plain language, a network diagram, an asset register with warranty dates, and a sealed password handover.
🔹 WHAT HAPPENS NEXT
Most companies change the report into an annual contract. If you do, the documentation already exists and becomes the baseline for it.
Work-From-Home and Hybrid Team IT Support
For companies whose staff work partly from home or from a client's premises, on laptops the office rarely sees. Support follows the person instead of the desk.
🔹 WHAT COSTS EXTRA
Hardware, licences, courier charges, and a visit to a staff member's home address.
🔹 WHAT'S COVERED
Company laptops, home broadband troubleshooting, remote access into the office server, Microsoft 365 accounts, and the video-call setup that never quite works.
🔹 WHO IT'S FOR
Agencies, consultancies, sales teams and back-office units whose people are scattered across homes and client sites, with a smaller office than they once needed.
✉️ Service & Maintenance Support
Need site visits, AMC contract estimates, or customized installation architecture? Connect with our technical desk directly.
🧠 Field Testing and What It Told Us throughout Kolkata
Do not let one internet line carry a business that cannot afford to stop. A second connection from a different provider, set to take over automatically, costs less than a single afternoon of a sales team sitting idle. I recommend it to almost every logistics office, clinic and dealership I survey in Kolkata.
The colleague who 'knows computers' is worth keeping - he solves the small things quickly and people trust him. What he cannot carry is responsibility for a server, a firewall and a backup, and it is unfair to hang that on him alongside his real job. Most of our contracts work with that person rather than instead of him.
A break-fix vendor billing per visit has an incentive you do not share: more visits. That model suits a business with a few standalone machines and nothing shared between them. Once there is a server, shared folders and an accounts package everyone depends on, per-visit billing quietly costs more than a contract does.
💡 Engineering Fact: Month-end and filing week feel like the season when hardware fails. It is not. The machines are simply pushed harder in those days, and the fault that was tolerable on the 12th stops the accounts team dead on the 20th.
🛠️ The Preventive Visit, Step by Step
Read this before the next scheduled visit so you know what the engineer will touch, what he will photograph, and what he will leave behind for you.
🛠️ User Training & Handover Step by Step for growing offices
🔹Start with a site survey before the contract goes live: walk every floor of the office in Digha, open the server cupboard, and photograph the rack exactly as you found it.
🔹Within the first thirty days, run one full restore from the existing backup whatever the previous vendor claimed. That single test tells you more about a site than any document will.
🔹Collect the passwords in one supervised sitting with the owner present, store them properly, and hand back a sealed printed copy; the office must own its own keys.
☎️ Who You Call at Nine in the Evening close to Digha
24 hours on the basic tier, plus a fixed monthly visit
Exporters and Trading Houses
Tally and shipping-document servers, e-way bill printing, shared drives and company email
Same day on site; 4 hours on the priority tier
🔍 Everyday Responsiveness for Staff close to Digha
Preventive visits follow a fixed calendar agreed when the contract starts.
FEWER HEADACHES - THE SHORT VERSION
WHERE IT FALLS SHORT WITHOUT THE SALES PITCH
✓An ex-employee whose login still works three months later is the finding auditors enjoy most. Access to the office login system is granted in minutes and withdrawn the same afternoon (Active Directory).
—Cover applies to the equipment listed in the annexure. Machines bought mid-year need to be added, not assumed.
✓You stop losing the afternoon a user spends clicking 'remind me later' and then restarting mid-invoice - updates go out centrally, after hours, on our schedule (patch management).
—After-hours attendance outside contracted hours is billable, and we confirm the charge before starting.
✓The contract shapes to your office, whether that means labour-only or parts-included, weekday or extended hours, one site or several branches.
—Preventive visits need site access. If the server room key is with someone on leave, the visit gets rescheduled.
✓The monthly report is written for the owner rather than for an engineer: three minutes to read, ending with the one machine we would replace this year and the two that can wait.
—Replacement parts are usually chargeable. A labour-only contract covers our time and skill, not the price of a new hard disk or power supply.
✓Written promise on how fast we pick up and how fast we reach your site, graded by how serious the fault is (service level agreement).
—Remote support needs a working internet line at your end. If the broadband itself is dead, somebody has to travel.
💡 Engineering Fact: Servers get stolen far less often than laptops, but the laptop holds the last three months of work nobody saved to the server. Encrypting the whole disk turns that theft into an insurance claim instead of a customer-data problem.
⚡ SYSTEM DEPLOYMENT ARCHITECTURE
Ready to secure your premises in Digha?
Get comprehensive structured network setups, professional hardware alignment, and authorized warranty support allocations natively.
📃 How Much It Handles Before It Slows Down around Digha
The agreement can be written labour-only or full-cover, and the right choice depends on how old your equipment is. A fleet still mostly under warranty is better on labour-only, with us handling the warranty claims on your behalf. Where machines are five and six years old, full cover with agreed part limits usually works out cheaper across the year. We recommend one after the site survey, not before it.
Exit terms deserve as much attention as entry terms. Your asset register, network diagram, password file and licence records belong to you throughout, are updated at each visit, and are handed over on request whether or not the contract continues. Notice periods are short and nobody is charged for taking away their own documentation. Offices around Digha that were once locked in by a previous vendor tend to raise this question first.
🏆 CORE PARAMETER🔹 What's extraHardware, licences, cabling projects and lab-level data recovery
🔹 After hoursEvenings, month-end, GST filing weeks and planned shutdown cutovers
🔹 Who you callOne number, one mail address, one WhatsApp line - answered by a person
🔹 Visits per yearTwelve to twenty-four planned health checks, depending on the plan
🔹 Logins and emailWindows area, Microsoft 365, Google Workspace, Tally on cloud
🔹 Who turns upThe same named engineer, with a briefed stand-in for leave weeks
🔹 How fast we respondRemote help in minutes, engineer on site within the agreed window
Spare Machines Kept on Standby for Client Sites in Digha
The businesses we serve mostly have no IT department at all: 15 to 250 people, an owner or an operations manager who inherited the responsibility, and a set of systems that grew without a plan. This service was built around exactly that situation.
Microtech Solutions is a systems integration and IT maintenance business. We keep offices running - the servers, the network, the machines on desks and the vendor contracts around them - on a yearly agreement rather than a call-out basis.
✉️ SUPPORT DESK
Coordinate custom hardware configurations, AMC maintenance contracts, and site engineering visits directly with authorized integration desks.
Turnkey IT Maintenance Contract (AMC) for Offices Metrics Checklist near Digha
🛠️ Workflow Setup
Credentials are handed over and rebuilt properly: administrator accounts, email admin, router and firewall logins, all recorded in one controlled place with you holding a copy.
⚠️ Pitfalls to Avoid
Do not keep the only backup on a drive sitting next to the server. A fire, a theft or a ransomware attack takes both of them together.
🔌 Guidelines & Sizing
Put the server and network gear in a lockable rack, or at the very least a lockable room. Most problem outages we look into begin with somebody moving a wire to plug in a fan.
📈 Upgrade Triggers
Staff count has crossed twenty and you can no longer say how many laptops the company owns.
Frequently Asked Questions
Q. Will you deal with our printer company and our software vendor for us?
Yes, chasing your other vendors is part of the job and the phone calls are not billed separately. When the accounting software throws an error we raise the ticket, stay on the call and hand over the technical detail those support desks always ask for. What we will not do is pretend their fault is ours - if it is a licence issue or a bug at their end, we say so plainly and push them to fix it. On printers we handle drivers, network setup and queue problems; the physical machine stays with whoever holds its service contract.
Q. What do we actually receive in writing every month?
A short report the owner can read in five minutes, not forty pages of charts. It lists every ticket raised and how long each took, which machines are filling up or are too old to keep patching, whether backups finished each night, and what we suggest budgeting for next quarter. Misses appear in the same report - if we broke a response promise, it is written there rather than quietly dropped. Ask for a sample before you sign; we would rather you checked.
Q. Do you look after our backups, and do you check that they really restore?
We watch them every night and we test restores, because a backup nobody has ever restored is only a hope. The pattern is one copy kept on site for quick recovery and one copy off site that ransomware cannot reach, with accounting data taken more often than everything else. Each quarter we pick a real file and a whole machine, bring them back in a test setup, and record the result in your monthly report. The cloud storage subscription itself is billed separately from the maintenance contract.
Q. You install software that watches every machine. What can it actually see?
It reports the health of the machine, not the behaviour of the person using it. The agent sends us disk errors, running temperature, free space, failed updates, antivirus status and crashed services - the sort of warning that appears days before a hard disk finally gives up. It does not read documents, record what you type or watch screens, and a remote session needs someone at your end to accept it. On servers, this is what lets an engineer catch a dying drive at three in the morning instead of during GST filing week.
Q. What if the problem is with our internet provider, not our computers?
We still take the call, prove where the fault actually sits, and chase the provider on your behalf. Our engineer checks the router, the line status and the signal from your side, so the complaint we log carries real readings instead of "it feels slow". What we cannot do is repair their fibre or hold them to a deadline; that wait belongs to them. Where an hour of downtime genuinely hurts, the honest answer is a second connection that takes over automatically - that is a small project, quoted separately, not an AMC line item.
💡 Engineering Fact: The machine that lets an attacker in is almost never the server. It is the one desktop in the corner where somebody clicked 'remind me later' on updates for eleven months. Attacks overwhelmingly use flaws that were published and fixed long ago.
🔄 MORE OF WHAT WE keep
The Rest of Your Office Setup, Looked After by the Same Team in Digha
If the internet line at your Digha office is the thing that keeps failing, a properly sized firewall is the next page to read.
🌐 Travel Time, Coverage and Site Access across Kolkata
📍 Digha
Digha is Kolkata’s primary coastal resort destination, bustling with thousands of daily tourists, seaside hotels, and commercial eateries. The constant turnover of resort guests and seaside traffic makes property security a top priority. IT Maintenance Contract (AMC) for Offices by offers dependable weather-resistant monitoring built to endure salty coastal air. Hotel managers, parking operators, and shop owners rely on IT Maintenance Contract (AMC) for Offices to keep in-depth eye on reception desks, dining areas, and beachside access roads.
Clear night vision and wide lens options keep every corner visible even during peak holiday seasons. Running a smooth business in Digha means protecting your guests and property around the clock. Choosing security solutions gives you a clean, low-maintenance surveillance network you can manage remotely.
