🏷️ SPECS:Company Email That WorksBusiness Standard LicencesShared Drive, Not WhatsAppTeams Calls IncludedDefender for BusinessMail Stops Hitting SpamExchange Online MailboxesSame-Day Mailbox SetupOutlook on Every PhoneINR Billing, GST InvoiceBusiness Premium LicencesWipe a Lost PhoneSecond Check at LoginIntune Device ControlSPF, DKIM, DMARCNothing Lost in TransitEntra ID Sign-InOne Copy, Not FiveWeekend Cutover WindowEx-Staff Mailbox KeptBusiness Basic TierEnterprise E3 and E5Moving Off GoDaddyZimbra or cPanel MigrationSharePoint Shared DriveRight Licence Per PersonBilled by Local PartnerAdd or Drop LicencesStop Spoofed InvoicesAdmin Help on Call
The call that starts most of these jobs sounds the same. A customer says they never received the quotation, and it has been sitting in their spam folder for three days. Nine times out of ten the area has no proper sender records, so mail servers treat anything from you as suspicious and quietly bin it, and when we move a business in Burdwan onto Microsoft 365 that is the first thing we fix. Microtech Solutions then tests the mail against real outside mailboxes before we call the job finished.
📍 Microsoft Microsoft 365 Licences, Setup & Email Migration Supply, Setup and Support across Kolkata
Twenty people share one info@ login, everybody reads everything, and nobody can say who replied to the enquiry that came in at nine. Give each person their own account and turn the general address into a shared mailbox and the guessing stops, at no extra licence cost. Sent items sit in one place, replies carry a name, and a leaver's access can be removed without twenty people learning a new password. It is usually the first thing we fix.
Your senior salesman resigns, takes his handset with him, and three weeks later a customer asks about the mail he sent in April. On a personal webmail account that thread has simply gone. Inside a company tenant the mailbox stays yours - it can be converted to a shared mailbox, handed to a colleague, or held for an audit without paying for a licence forever. Companies across Kolkata come to us for exactly that, usually after it has already happened once.
💡 The Case for Doing It Properly Once across Kolkata
It is nine at night, the director's phone has stopped pulling mail, and the help page suggests raising a ticket. Buying your licences through a partner in Kolkata means the person who built the tenant is the person who picks up. We hold the admin access, we know why each setting is there, and nobody needs a fifteen-minute explanation before work can start. That is most of what people mean when they say they want local support.
Asking staff for a code on the phone as well as the password is the most useful security change a small company can make, and also the one most likely to ruin a Monday. So we stage it - a pilot group first, staff told in advance about the one-time prompt on their phones, an emergency admin account kept aside, then everyone else (multi-factor authentication). Nobody in your Kolkata office gets locked out of their own mail on a working day. The point of the exercise is simple: knowing the password is no longer enough.
Moving a Company off Free Webmail to Proper Company Email
A car dealership with three showrooms across Kolkata had one email password shared by everyone on the sales floor, printed on a slip stuck to the counter. Every salesperson now has their own account, enquiries land in a shared sales mailbox that the whole floor can work from, and each reply carries a name. When a salesman left mid-quarter, his access was gone the same afternoon and his open enquiries stayed with the branch. The general manager can finally answer the question of who followed up on which enquiry.
🛡️ HOW WE ACTUALLY RUN A MIGRATION
What We Hand Over When the Job Is Finished
Admin credentials belong to you, not to us. At handover the global admin account, the recovery details and the emergency account are written down and passed to a director, in a sealed envelope or a password manager entry, whichever you prefer. If you later change partners, nothing has to be prised out of anyone's hands.
What a support arrangement with us usually covers:
▪Third-Party Mailbox Backup for Microsoft 365
▪Exchange Online Migration from cPanel, Zimbra or Google Workspace
▪Shared Drive Setup on SharePoint and OneDrive
▪Teams Rollout and Getting People Off WhatsApp
*Note: The setup, migration and support work described here is chargeable, and comes from us as an independent partner - it is not Microsoft's own support line.*
💡 Engineering Fact: The quietest sign of a broken-into mailbox is a rule the user never wrote - supplier mail sliding into an obscure folder, or a copy going out to an address nobody recognises. Checking for stray forwarding rules takes five minutes and finds real trouble.
📋 LICENCE COUNT REVIEW
Not sure what you are paying for? Send us your current licence list and we will tell you plainly which people in Burdwan are on the wrong plan and which seats can go entirely.
Below you will find licence tiers, security add-ons and the support arrangements that go with them:
Microsoft 365 Business Standard - Installed Office Apps, Email and Teams
For office teams who need Word and Excel installed on the laptop, company email on every phone, and one place to keep files. This is where most small and mid-sized firms land.
🔹 WHAT YOU GET
Email on your own area, the shared cloud drive, Teams chat and meetings, and Office installed on the machine rather than only in a browser tab.
🔹 WHAT IT DOESN'T INCLUDE
Full management of Windows laptops, app protection policies and BitLocker key backup (Intune), plus attachment sandboxing and sign-in restriction rules - all of that sits in the Premium plan. Enrolled phones can still be wiped from here using the free mobile controls built into this plan (Basic Mobility and Security).
🔹 FILE STORAGE
1TB of personal cloud space each, team libraries alongside it, and old versions kept so an accidental overwrite is not fatal.
Microsoft 365 Business Premium - Standard Plus Security and Device Control
For firms holding client money, patient records or drawings, where one stolen laptop is a real problem. Everything in Standard, with device control and tougher sign-in rules layered on.
🔹 SECURITY
Attachments are opened in a sealed test area and links are re-checked at the moment somebody clicks, so a fake invoice PDF does not get its first click (Defender for Business).
🔹 DEVICE CONTROL
Company laptops and phones are enrolled, disks are encrypted by default, and a missing device can be cleared remotely (Intune and BitLocker).
🔹 STOPPING DATA WALKING OUT
Mail carrying PAN, Aadhaar or bank account numbers can be flagged, blocked or encrypted on its way out the door (data loss prevention and sensitivity labels).
Exchange Online Plan 1 and Plan 2 - Company Email on Its Own
For teams that already own Office or spend the day inside Tally, and only want a reliable inbox on the company area. Mail, calendar and contacts, without paying for apps nobody opens.
🔹 SETUP TIME
Area checks and the mail record changeover usually happen in one evening, followed by a settling day while DNS spreads.
🔹 KEEPING MAIL FOR AUDITS
Plan 2 can freeze a mailbox so nothing is ever permanently deleted, and lets you search across mailboxes when a dispute or an audit lands (litigation hold and eDiscovery).
🔹 PHONE ACCESS
The native mail app on Android and iPhone syncs without installing anything extra (Exchange ActiveSync).
Moving the Shared Office Drive into SharePoint and OneDrive
For offices still passing files around on a server in the corner, a NAS box, pen drives or WhatsApp. We lift the folders into the cloud with the structure and the permissions intact.
🔹 HOW LONG IT TAKES
Down to data size and upload speed - a few hundred GB on an ordinary office line runs over several nights.
🔹 PERMISSIONS
Salary and tender folders lock down to named people, and sharing outside the company can be switched off or limited to approved domains.
🔹 TRAINING
A short hands-on session per department, because the migration that fails is the one where staff quietly go back to emailing attachments.
Microsoft 365 Business Basic - Webmail for Shift and Shop-Floor Staff
The entry plan for giving every employee a proper company address without buying installed Office for people who will never open Excel. Runs in a browser and on the phone.
🔹 DESKTOP OFFICE APPS
Not included. Files open and edit in a browser tab or the mobile apps, which covers reading, approving and light changes.
🔹 WHO IT'S FOR
Shift supervisors, drivers, warehouse hands, site engineers and trainees who need an inbox and a Teams message, nothing more.
🔹 MIXING PLANS
One tenant happily runs Basic, Standard and Premium side by side, and a person moves up or down at the next billing cycle.
Teams Calling and Meeting Room Setup (Phone System)
For firms who want the reception line, the desk phones and the boardroom screen running through Teams instead of a separate PBX box. Calls follow the person to laptop or mobile.
🔹 CALL REPORTING
Who rang, who missed it, how long people waited - the numbers a sales head actually asks about on Monday.
🔹 SETUP TIME
Porting existing numbers runs on the operator's clock and is the slow part; the Teams configuration itself takes a couple of days.
🔹 HOW CALLS REACH THE NETWORK
We connect Teams to an Indian telecom operator's lines so the numbers printed on your visiting cards keep working (Direct Routing or Operator Connect).
Device Management and Lost-Phone Control (Microsoft Intune)
For firms worried about what walks out of the building on a staff phone or laptop. Company data can be removed from a missing device without touching the owner's photos.
🔹 RULES YOU CAN SET
Screen lock and PIN compulsory, copying out of work apps blocked, and company mail refused on a rooted or jailbroken phone.
🔹 WHO IT'S FOR
Field sales teams, offices where staff use their own phones for work, and anyone who has already lost a laptop once.
🔹 DISK ENCRYPTION
Laptop drives are encrypted with the recovery keys held in your tenant, so a stolen machine stays a stolen machine and does not become a data leak (BitLocker).
Desktop Office Licensing for Larger Firms (Microsoft 365 Apps)
Installed Word, Excel, PowerPoint and Outlook for organisations that have outgrown the small-business plans or already run their email somewhere else. No ceiling on user count.
🔹 WHY NOT A ONE-TIME buy
A boxed copy stops receiving security fixes once its support window closes. A subscription copy keeps getting them, which matters the day a macro-laden invoice arrives.
🔹 WHAT YOU GET
The full installed apps on up to five computers per person, updating themselves quietly, with 1TB of personal cloud storage each.
🔹 LICENCE CHECKS
Each install phones home periodically, so a laptop kept offline for weeks will ask its user to sign in again.
Ongoing Microsoft 365 Support and Licence Management (Monthly Retainer)
Somebody to call when a new joiner needs an address by 9am or a director cannot sign in before a flight. We look after the tenant month to month so it stops drifting.
🔹 MAIL DELIVERY WATCH
We read the reports that say whether your invoices are reaching customers or quietly sitting in their junk folder, and fix the area records when they slip (DMARC reporting).
🔹 HONESTY ABOUT BACKUP
Microsoft keeps the service running; it does not keep a copy of a folder someone deleted eight months ago. We set retention properly and add separate backup where the risk deserves it.
🔹 FIRST MONTH
We start with a health check of the tenant as it stands, so nothing inherited from the last vendor stays quietly broken.
✉️ Service & Maintenance Support
Need site visits, AMC contract estimates, or customized installation architecture? Connect with our technical desk directly.
📊 What the Numbers Mean for Your Office for offices in Burdwan
Mail reputation is treated as part of the build, not an extra. We publish which servers are allowed to send in your name, add the signing keys, then watch the reports for a couple of weeks before tightening the policy to reject forged mail. Alerts sent by your own accounting software, the office copier and the website contact form are found and included during that watching period. The outcome you notice is straightforward: proposals reach inboxes, and nobody can invoice your customers in your name.
File and collaboration work is planned on paper first. Departments get their own areas with permissions that match how the company actually works, personal working files go to each user's own space, and everything keeps a version history you can roll back through. Teams is set up by department with the files attached to the right conversation instead of scattered across handsets. Where an old file server is involved, path lengths and file names are checked before anything is copied.
🏆 CORE PARAMETER🔹 Works on phonesMail, calendar and Teams on Android and iPhone, through the handset's own mail app or the Outlook app
🔹 How long setup takesA small tenant usable in a working day; mail cutover overnight, with a settling day for DNS
🔹 Billed asPer user, monthly or yearly, in rupees on a GST invoice from {COMPANY}
🔹 If a phone is lostWork mail and files wiped from that handset remotely, personal photos left alone
🔹 Fake invoices and booby-trapped attachmentsOpened in a sealed test area before they reach the inbox, on the Premium plan
🔹 Mailbox size50GB per person on most plans, 100GB plus an expanding archive on the larger email plan
🔹 Two-step sign-inA prompt or code on the phone, so a password picked off a fake login page is not enough by itself
What Microsoft Runs, and What It Leaves to You
Microsoft Teams is where the WhatsApp groups end up. Departments get channels, calls and video meetings run inside the same window, and the file being discussed is attached to the conversation rather than forwarded around handsets. For companies with a plant, a head office and people on the road, it removes a lot of the phone tag that eats a working morning.
Defender for Business, included with the Premium plan, is the protection layer. It checks links inside incoming mail at the moment somebody clicks them, opens unfamiliar attachments away from the machine before they reach the desk, and watches endpoints for the behaviour that precedes a ransomware run. Because it is part of the same subscription, there is no separate antivirus renewal to keep track of.
✉️ SUPPORT DESK
Coordinate custom hardware configurations, AMC maintenance contracts, and site engineering visits directly with authorized integration desks.
📝 Engineer Notes From Real Installations across Kolkata
Before I switch off the old sign-in methods, I walk the building. In the offices I visit around Burdwan there is always a copier that scans to email using a password from 2016, an alert from Tally, a CCTV recorder and a website form, and every one of them will break silently the moment those methods are blocked. I list them, move each to a proper modern method or a permitted route, and only then close the door. Blocking them matters - that is where password-guessing attacks come in - but blocking them blind is how you lose a fortnight of goodwill.
An on-premise mail server gives you complete control and no monthly bill, which is a real argument. It also gives you a machine that needs power backup, an operating system to patch, a backup someone must check and a person to restart it at eleven on a Sunday night. If your internet is genuinely unreliable and your mail is entirely internal, keeping it can still make sense; for most offices the maths stopped working years ago.
Microsoft 365 versus Google Workspace is the comparison we are asked for most, and Google is a good product - we will say so. Companies whose people live in Sheets and Docs, or who have never used desktop Office, often stay happier there. Microsoft pulls ahead when your accounts team runs heavy Excel files, when you want the installed applications rather than browser versions, or when you need device management and Office in one subscription rather than two.
💡 Engineering Fact: The cloud is not a backup. Microsoft protects the service against its own failures; it does not protect you from a staff member who deletes a folder in March and asks for it back in October.
🛠️ How Issues Are Logged, Tracked and Closed across Kolkata
Type of Business
What We Set Up
Typical Time Needed
Car and Equipment Dealerships
One address per branch, a shared enquiries inbox, and mail working on the sales team's phones
Four days across three branches
Schools and Colleges
Staff and department addresses, Teams for classes, and a locked-down sign-in for students
Ten to twelve days, usually inside a vacation
Retail Chains and Franchise Networks
Store mailboxes under one company area, central control of who sees what, supplier mail in one place
One to two weeks depending on store count
📊 How It Performs on a Normal Working Day across Kolkata
Deleted a file by mistake? It comes back from the recycle bin in minutes, for up to 93 days.
CLEAR ADVANTAGES - THE HIGHLIGHTS
COSTS BEYOND THE QUOTE - THE HONEST VERSION
✓Attachments from people you have never dealt with get opened in a safe box first, and links are re-checked at the moment somebody clicks (Safe Links and Safe Attachments).
—Licences are a recurring cost per person, monthly or yearly - stop paying and the mailbox stops working.
✓Everything sits in one admin console that we hand over to you in writing, passwords and recovery details included.
—Left alone, a tenant drifts within a year - old accounts stay live, guest access piles up, policies fall out of date.
✓An ex-employee's mailbox can be kept readable for audit purposes without paying full price for that seat.
—Scanners and accounting software that send mail need a relay connector configured, otherwise those alerts stop silently.
✓Sign-ins from an unknown laptop in another country can be blocked while your office carries on as normal (conditional access).
—Web-only apps come with the cheapest plan - installed Word and Excel need the mid-tier licence at minimum.
✓Ask what happens today if a salesman's handset disappears on a bus; with the device already enrolled the answer is a two-minute job from a browser (Intune).
—DMARC pushed straight to reject will bounce your own newsletters and Tally-generated invoices; it needs a watching period first.
💡 Engineering Fact: Mail you delete is not kept forever. It stays recoverable for roughly two weeks by default, stretchable to about a month, and after that even Microsoft cannot fetch it back for you.
⚡ SYSTEM DEPLOYMENT ARCHITECTURE
Ready to secure your premises in Burdwan?
Get comprehensive structured network setups, professional hardware alignment, and authorized warranty support allocations natively.
Turnkey Microsoft 365 Licences, Setup & Email Migration Metrics Checklist near Burdwan
🛠️ Workflow Setup
We finish with a walkthrough for staff and a written handover of the admin account, and our Kolkata desk stays reachable through the settling-in weeks.
⚠️ Pitfalls to Avoid
Skipping the half-hour walkthrough with staff saves nothing, because the calls you avoid on Friday all arrive together on Monday.
🔌 Guidelines & Sizing
Turn generic addresses into shared mailboxes at the planning stage - accounts, dispatch, careers, info - instead of buying a paid user for each of them.
📈 Upgrade Triggers
The auditor asks how long you keep email and who can read it, and there is no honest answer to give.
🛠️ Setting Up the Tenant: What Gets Done, and in What Order
Companies near Burdwan usually want to know what actually happens on the day, so here is the plan written down rather than described over a phone call.
✅ Site Survey & Planning - The Plan for small and mid-sized teams
🔹Put the sender records in first and in order - publish the permitted senders, then the signing keys, and only then start monitoring before you ever move to enforcement (SPF, then DKIM, then DMARC).
🔹Schedule the actual switch for a Friday evening or the start of a long weekend in Burdwan - never a Monday, and never the last three days of a month when invoicing is running.
🔹Roll the second login check out to a small pilot group first, keep one emergency administrator account outside the policy, and only then extend it to the rest of the company.
Frequently Asked Questions
Q. Our broadband is slow and drops during the day. Will people still be able to work?
Mostly yes, and the first few days are the real test. Outlook keeps a full copy of each mailbox on the laptop, so staff carry on reading and writing during an outage and everything sends when the line comes back, whereas a Teams call feels every hiccup immediately. The heavy part is the initial download of mailboxes and files, which we schedule overnight or stagger a few users at a time so the office line is not choked during business hours. If the connection drops every day, a second broadband link from a different provider will do more for you than anything we can change in software.
Q. Can we stop staff from mailing customer lists to their personal address?
Largely yes, using rules that watch outgoing mail and files on the shared drive for the patterns you care about, such as PAN details, bank account numbers or a document marked confidential (data loss prevention). When someone tries to send a price list or a customer database to an outside personal address, the message can be blocked outright, or allowed through with a warning and a record for management to see. Chat and channel messages inside Teams can be watched the same way, but that needs one of the larger enterprise licences rather than Business Premium. Start narrow, because a rule that catches too much gets switched off within a week, and remember that nothing here stops somebody photographing a screen.
Q. We have twelve people but only four need Word and Excel installed. Can we mix plans?
Yes, and mixing is usually the sensible thing to do, because different plans sit happily in the same account. Your four heavy users take Standard or Premium, the other eight take Basic, and all twelve still share one email area, one Teams setup and one file library. The catch is that a Basic user cannot install desktop Excel, so when somebody's role changes you have to remember to upgrade them, and nobody remembers until that person complains. We go through the licence list with you every few months so the count follows your actual payroll instead of quietly creeping upward.
Q. Why does our company email keep landing in customers' spam folders?
Nearly always because your area never had its sender records finished properly. Mail servers at Gmail, Yahoo and the corporate gateways your customers sit behind check three small entries in your area settings to decide whether a message claiming to be from you really is (SPF, DKIM and DMARC), and if those are missing or half done, your quotations get treated as suspicious. We publish all three correctly and list every legitimate sender you use, including the website enquiry form, the accounting software and any mailing tool. Reputation recovers gradually rather than overnight, so give it a fortnight before judging the result.
Q. Can we buy licences in rupees with a proper GST invoice?
Yes. Buying through Microtech Solutions as your licensing supplier means a rupee invoice with GST on it that your accountant can claim against, rather than a foreign card charge appearing on somebody's statement. You can pay monthly or take the annual term, and the annual term works out cheaper per user but fixes that seat for the year. Do treat licences as a running cost rather than a one-time buy, budgeted the same way you budget the internet connection, because it renews whether or not anybody reviews it.
💡 Engineering Fact: accounts@ and sales@ do not need paid licences of their own, as long as each stays under 50GB and the people reading it are licensed. Firms routinely pay for four or five of these without ever realising it.
🔄 THE REST OF OUR IT WORK
What else we look after for offices in and around Burdwan
Cameras watch the doors while Microsoft 365 watches the inbox; our CCTV team fits the same buildings in Burdwan.
📍 Where We Work and How Fast We Reach You in Burdwan
📍 Burdwan
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